Unfiltered Story #208800
(I work at a well-known fast food chain that is known for being home of a famous burger named similarly to a common candy. I had barely walked in the door to begin my shift when I started to hear this exchange.)
Customer: You guys f ***ed up my sandwich!
Manager: (Already fed up with this customer for the way he presented the problem.) I don’t see any issue here. What’s wrong?
Customer: This sandwich is supposed to have 6 full pieces of bacon. Mine only has 6 half pieces!
Manager: That is exactly how many it is supposed to have sir. Advertisements can be misleading.
Customer: I don’t care. Look at the ad right above your head. Maybe have the cooks look at it too so they know what it looks like.
Manager: Sir, the cooks already know what it looks like. They have several diagrams to show them how to make sandwiches, and this sandwich is one of them.
Customer: WELL OBVIOUSLY F****KING NOT! I DEMAND A NEW SANDWICH!!
Manager: Fine sir, I’ll have a new one made.
(The cooks halted everything to make this one sandwich, and put several extra pieces of bacon on it.)
Customer: THIS IS BULLS**T! IT SHOULD LOOK LIKE THE AD!
Manager: Sir, I’ll say it again; ads are misleading. Do you see the mayo on the sandwich in the picture? That’s not mayo; it’s Elmers glue.
Customer: I don’t f***ing care. It should look like the picture, or else it’s false advertising.
Customer#2:(Highly irate due to this man yelling and cussing with her children present) If you don’t like the way it looks, maybe you should just leave.
Customer#1: I’m not leaving until I get my sandwich YOU B***H!
Manager: Here’s you sandwich. Now get out of my store!
(The customer leaves)
Manager:(Turning to me) If he ever comes back, nobody is to serve him.
Me: I didn’t plan on it.
(I cannot believe how much he wanted his bacon. I definitely would not have been able to handle it as well as my manager did.)
I give editors permission to paraphrase this if needed.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.