Unfiltered Story #208792

, , | Unfiltered | September 19, 2020

Weber grill. The pins that hold the lid in place broke, so when we tried opening the lid, the lid fell off. Called customer service and got sent the parts. When asked, they said they don’t send techs out, the family has to do the work themselves.

We get the parts. Found out you have to take half the bbq apart to replace a part, only to find out the bolts needed to be taken out are rusted in place.

Called up customer service. Here is what I think the best part of the entire conversation:
Customer service: “Is the grill outside?”
Me: “That’s usually where people put their grills, yes.”
Customer service: “Well over time, things are going to get rusty outside.”