Unfiltered Story #208739

(I answer a phone call from a customer.)
Customer: So, I placed an order yesterday. But I noticed after I picked it up that the receipt was wrong. I called and spoke to Joseph, and he said that you would fax me the correct receipt. But I haven’t gotten a fax from you yet.
(My department only has three people, none of which are named Joseph.)
Me: We don’t have anyone named Joseph here… Do you possibly mean Justin?
Customer: Maybe. He said that you would fax me the receipt.
Me: Okay, let me get your information, and I will talk with a manager.
(I take down his information and hang up. I relay the story to the manager on duty.)
Manager: Do we even have a fax machine?