Unfiltered Story #208715

, , | Unfiltered | September 16, 2020

(I work in a department that lets customers place orders online and pick them up at the store later that day. If a customer has a problem with their order, then we have to try and fix it in the office located at the front of the store. Usually they just want to add something to their order, or check and make sure that it went through. I am about as far away as from the office as possible when the phone rings.)
Me: (Store) (Department), this is (Name).
Customer: Yes, hi. I’m having a problem with my order.
Me: (Immediately starts to hurry to the office, still on the phone) Okay, what seems to be the problem?
Customer: Well, I’m trying to place an order for later today, but it won’t let me. I keep clicking on submit, but it’s not doing anything. It’s frozen I think.
(By this point, I am almost to the office.)
Me: Well, did you try refreshing the page?
Customer: No, let me try that…
(I stop right outside the door)
Customer: That worked! Thank you.
Me: You’re welcome. Have a good day.
(I hang up the phone and sigh before heading back to where I was before.)