Unfiltered Story #208713
I’m a receptionist at a youth centre. A common phone call I have to deal with is giving directions to the building and parking. This seemed a typical call but it turned out to be far from it!
Me: Hello this is (youth centre name) This is (my name) speaking. How can I help?
Client: Hello. I’m on my way to your youth centre now, but I’m a bit lost. Please can you give me some directions?
Me: Of course. Do you know the area at all?
Client: a little.
Me: Can you see the (Supermarket?)
Client: I think it’s over there….
Me: Go towards it and at the cross roads turn right. Down on (street name)
Client: I’m just turning around now. I’ve gone past it.
Me: Can you see the pub? It’s on the corner of the street you need to go down.
Client: What’s the pub called?
Me: (name of pub)
Client: I can’t see it….Right, I’m just passing the train station now.
Me: Train station? There’s no train station in (town name) !
Client: (Town name) ?
Me: Yes, this is (Youth centre name) in (town name), Greater Manchester.
Client: Oh, I’m in Birmingham. I think I’ve phoned the wrong youth centre.
I started laughing. He was about 93 miles away from me.
Me: Are you coming to Greater Manchester at all?
Client: Erm, no.
Me: I see. Then you do have the wrong number. Sorry, I can’t really help you.
Client: Of course. Thank you, anyway.
Me: No problem. Good luck. Bye.
I hung up and just sat laughing until my supervisor asked me what had happened. I told her and we spent the rest of the day giggling.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.