Unfiltered Story #207933
My boss gets a lot of calls and we have no secretary, so we all answer the phones to screen the calls or take care of things we can since the boss is often on another line. …This isn’t the first or probably not the last time this happens…
Me: Thanks for calling [company], this is [name].
Customer: Oh yeah, is [boss] there? I need to talk to him.
Me (seeing that the boss’s line is free): Yes sir, let me get you there to him now.
Customer: Oh, OK, I guess I just try back later then. Thanks. (hangs up)
Me (dumbfounded talking to myself): … … …but …but why? He was available…
Co-Worker (that heard me): What happened with that call?
Me: I have no idea…
Question of the Week
Have you ever served a bad customer who got what they deserved?