Unfiltered Story #207887

, , | Unfiltered | September 9, 2020

(Working as triage for a passport facility we have to make sure everyone has all the documents and every applicant is present. Our office is a first come, first serve office which means we get really busy really fast. We use to give out all numbers and make the applicants wait until their turn or they will have to wait longer. The wait depending on their number can take up to 3 hours. They cannot leave with a number and sometimes when they do they don’t always return. We recently cut back on numbers in the morning so people won’t have to wait that long and made a waiting list. The waiting list allows people to come back at a later time with out losing their chances of getting the number. It allows them to run errands or do any last minutes for the checklist. We give the applicants an ETA. If they do not show up we give the number to the next applicant on the waiting list. We never know if the person on the list are coming back or going to a different facility.)
*Man arrives with his wife and child right when the number stops. I put him on the wait list and tell him to check in by 10:00AM. A few other people arrive and I tell them to check in by 10:00AM. Every person that came after the man either waited or checked in before 10:00AM. His wife showed up 5 minutes after 10:00AM. The man walked up to my desk.
MAN: I was wondering if I lost my place when I left because I noticed a lot of people that arrived after me are being seen before me.
ME: No, well, Yes. I told all those people to check in by 10:00AM and they all arrived before 10:00AM
MAN: So, just curious on how the system works cause normally for instances, if someone comes in at 9AM and another at 9:15 and so on, you shouldn’t give away that number.
ME: Uh huh. Yeah I told you to check in by 10:00AM.
*Man keeps trying to complain like it will change the situation or make the day any better. ….Hey guy, how about when someone tells you to come at a certain time, you come at a certain time.