Unfiltered Story #207216

, , | Unfiltered | September 8, 2020

I answer the phones at a well known big box store.
Me: Thank you for calling (Town) (Store). How may I help you?
Caller: I guess I need to talk to a manager or something. I live in North Carolina, and my son and his family live there. I want to order and pay for a Christmas present for them over the phone.
Me: I’m sorry, ma’am, but we can’t take payments over the phone. Your best bet would be to order the item off of our website and have it delivered to this store, or send them the money and have them come in and buy it.
Caller: Are YOU a manager?!
Me, internally sighing: Please hold for a manager.
I could see that the manager was on the line with this caller for several minutes, and I’m dying to know what she said to the caller.