Unfiltered Story #207190

I was working as a call center representative for a prominent insurance company. Federal law requires that we collect information to verify the identity of the person we’re speaking too.

Me: Thanks for calling (insurance) my name is (name) how can I help you?

Customer: I need you to tell me why I cant afford my Viagra!

Me: I’m sorry to hear that sir, let me see what I can find out for you. Can I have your ID number?

Customer: Just tell me how im supposed to afford these outrageous prices!

Me: I really want to help you Sir, I just need to look at your account to see whats going on.

Customer: Fine! My member ID is (number)

Me: thanks for that, however it looks like I’m missing a letter here, does your ID start with a letter?

Customer: Yeah! You idiot! It starts with H as in W**re!

I had to put him on hold so he didnt hear me laighing about his obvious inability to spell.