Unfiltered Story #207116
(I am a delivery driver for a huge food courier service. I got a call for a delivery to a hospital. normally the customer is supposed to come down to the car, but I see special instructions to run it up to her office, which is on a hospital campus, so I oblige. I get a call while in the elevator)
Me: hello?
Customer: Hi, this is _________, I’m down on the street, but I don’t see you.
Me: Oh! I’m actually on my way up to your office.
Customer: Oh, I thought I was supposed to meet you on the street.
Me: normally, yes, but your note contained instructions to bring the food up to your office.
Customer: Oh, okay.
(I arrive on the 8th floor of the address she gave me and I find out that she has given me the wrong building on the campus, and that she was in the building next door. I call her again to confirm her location)
Customer: Hello?
Me: Hi, this is _______, your delivery driver. I think you gave me the wrong building, are you in the gynecology department?
Customer: Yes
Me: Okay, I’m on my way over and will be there in just a few minutes.
(A few minutes later I get a call from her)
Customer: Hi I think the first building I gave you was wrong.
The moral of the story: graduating from medical school doesn’t necessarily mean you are smart
Question of the Week
Have you ever served a bad customer who got what they deserved?