Unfiltered Story #207100

, , | Unfiltered | September 2, 2020

(I work as a cashier in a fast food restaurant. A fairly regular customer comes in with a compliant about her order. We were training a new cook that night, so mistakes occasionally happened. Store policy is to always see the receipt before replacing any item.)

Customer: I didn’t get my fries with my order.

Me: Oh, I’m sorry about that! Can I see your receipt?

Customer: Why do you need the receipt? I just want my fries.

Me: Sorry, ma’am, store policy is that we need to see the receipt.

(Customer goes to find the receipt)

Customer: (grumbling) Don’t know why you need the damn receipt when you forgot to put the damn fries in the kids meal.

Me: (after looking at the receipt) I’m sorry about that, ma’am, I’ll get some fresh fries from the cooks.

(In the cooking area)

Me: Hey, you guys forgot to put fries in a kid’s meal.

Coworker (to the trainee, jokingly): Golden rule [trainee], NEVER forget the kid’s fries!

Customer (to cook): EXCUSE ME, WHAT DID YOU JUST SAY? YOU CAN NOT TALK LIKE THAT IN A RESTAURANT THERE ARE CHILDREN IN HERE.

Turns out she thought the cook said “go get the f****** kid’s fries. She called the manager and the cook and I had to go in early the next day to explain what happened