Unfiltered Story #206276
(I’m checking in a 20 something lady who has two young children in each arm and two on her legs. Check in usually takes about 3 minutes, but she’s paying cash so check in takes about 5 minutes. After 4 minutes, the lady speaks.)
Lady: “Look, I’m pregnant, how much longer?”
Me: “A few minutes more…”
Lady: *screeching* “A FEW MORE MINUTES, ARE YOU SERIOUS? I’M PREGNANT! WITH TWINS!”
(Five pairs of eyes stare at me, the children look scared.)
Me: “Well, yes, I have to make your keys… and count out your change…”
Lady: *rolls eyes* “Oh my God!”
Me: “Please sign this reg card and fill out this part with your car info.”
Lady: “YOU WANT ME TO GO BACK AND LOOK AT MY CAR?!”
Me: *taken aback* “No, just anything you remember is ok.”
(She sighs, signs, and scribbles and throw down the pen. I give her keys to her and she holds it with her finger over the room number.)
Lady: “Where the h*** is my room number?”
Me: *internal sigh* “Under your finger…”
(She leaves, kids following and shaking behind her. I had a feeling that they each expected a beating from their crazy mom. Time total? 6 minutes. I have checked in hundreds of impatient people, yet no one ever made such a fuss over a few minutes. Mom of the Year also told my manager the next day how rude I was, she was laughed at for being childish. I love my manager.)
Question of the Week
Have you ever served a bad customer who got what they deserved?