Unfiltered Story #205749

, , , | Unfiltered | August 21, 2020

A customer comes in one night and orders a grilled lobster for takeout. His order is prepared, packed up, all is well. About an hour later we receive a call.

Me: [restaurant], how can I be of service?
Customer: Hi, I ordered a grilled lobster for takeout…
Me: Oh, yes, yes.
Customer: … and the lobster was boiled, it wasn’t grilled. I was wondering if I could get a refund or a new lobster.
Me: Oh no, I’m sorry about that, there may have been a mix up in our kitchen. No problem, you can bring the lobster back and our manager will sort it out for you and get you a new one.

Customer: I can’t do that.
Me: I’m sorry?
Customer: I can’t do that. I ate it.
Me: You– ate the lobster?
Customer: Yes, I ate it all. Can I still get a new one?
Me: ……. one moment.

At this point, I just paged the manager over to sort things out for the man, all the while trying not to laugh that he was attempting to get a refund on a lobster he already ate.