Unfiltered Story #205691

This happened to field support engineer I used to work with.

My friend went to a company to look at a multi function device (MFD) that had been reported as not working. He eventually found the woman who had reported the fault.

My Friend: Hello, my name is (name) from (company). I believe you reported a fault with one of your devices?

Woman: Yes, I’m trying to get it to do (some function) and it won’t do it.

My Friend: OK. I’ll take a look, why don’t you show me what you’re trying to do?

The woman goes to the MFD and shows him what she is doing. It doesn’t work.

My Friend: Ah yes, I see the problem. That’s not how you do (function) on this particular printer. Let me show you how to do it.

The FSE does it and sure enough it works.

Woman: No. That’s not how you do it. I’ve always done it (other way).

My Friend: Well I’m really sorry madam, I don’t know what to tell you. This is how it is done on this particular machine.

Woman. No, I already told you. I have ALWAYS done it that way. I have worked with computers for most of my adult life and I have ALWAYS done it this way.

My Friend: Madam, that may be the case for other machines, but for this one you need to do it the way I showed you.

Woman: Well that’s just stupid.

My friend filled in his paperwork and went back to the office. A couple of days later he got spoken to by his boss. Apparently this woman phoned my friend’s boss and complained that he made her look like an idiot!