Unfiltered Story #205625
I am about to ring up a coworker’s snack before she takes a break, and the phone rings.
Me: “Thank you for calling (Store name and hours), this is (my name). How may I help you?
The caller asks if we have a product in stock.
Me: “I don’t think I’ve heard of that here, but let me check.”
I pull my phone from my pocket and check the item through the company’s mobile app.
Me: “I’m sorry, but I’m not finding it on our app. Let me see where else it might be available….” [I search Google.] “Okay, it looks like (retailer) by the mall has that for you.”
She doesn’t reply. I glance at the screen on the store phone and realize she had hung up on me without a word.
Me, to coworker: “In the words of Stephanie Tanner, ‘How rude!'”
Question of the Week
Have you ever served a bad customer who got what they deserved?