Unfiltered Story #205607

, , | Unfiltered | August 14, 2020

(It’s been a relatively slow afternoon when I receive a call from what I think is a phone order.)

Me: “Hello, thank you for calling [Store], this is [Name] speaking, how can i help you?”

Caller: “Let me talk to Angie.”

Me: “I’m sorry, ma’am, there’s no Angie here.”

Caller: “…yes there is.”

Me: “No, m’am, there isn’t.”

Caller: “Uh, yes there is.”

Me: “I believe you might have the wrong nu-”

Caller: “No, this is Angie’s number.”

(At this point I’m beginning to think this is a prank phone call, so admittedly I start losing my professionalism.)

Me: “Ma’am, I promise you there’s no Angie here.”

Caller: “Yes there is, because I say so, and the customer is ALWAYS right.”

Me: “Well, the customer’s wrong this time.”

(At this point the store manager has come back from running trash, and has witnessed about half the back-and-forth so far. Giving up, I hand her the phone and she takes over the ordeal of speaking to the caller. A few minutes later she relays her half of the conversation to me:)

Manager: “Hello, how can I help you?”

Caller: “I want to speak to Angie!”

Manager: “There’s no Angie here, ma’am.”

Caller: “Who are you!?”

Manager: “I’m [her name], and I’m the GM here.”

Caller: “Well you need to let me talk to Angie!”

Manager: “As I’ve said, ma’am, nobody by the name of Angie works here. Are you sure you’re calling the right [Store]?”

Caller: “You know what? I’m just going to come up there, because you’re just being ridiculous!” *hangs up*

(The manager speculated that either the lady called the wrong location or that someone had been lying about working at our store to her. Unfortunately she never did show up at our store, so we never found out Angie’s fate.)