Unfiltered Story #205583

, | Unfiltered | August 12, 2020

Me: *on phone* “How can I help?”

Caller: “I’d like to make a reservation.”

Me: “Okay, for which days?”

(She gives me the days and type of room, and I give her the rate.)

Caller: “How much in total?”

Me: “With tax and all?”

Caller: “Yes.”

Me: *calculating* “$3XX.XX, ma’am.”

Caller: “NO! I spoke with a man earlier and he gave me a discount!”

Me: “Which discount was that?”

Caller: “Middle Eastern Student Discount.”

Me: *completely confused* “HUH? We don’t have such a discount!”

Caller: *with nasty attitude* “Uh, yes, you DO! And he said it was only $2XX.XX.”

Me: “Hold on. I’ll go speak with him.”

Caller: “OK.”

(Peeved because I don’t like being called a liar, I go to my coworker and tell him the situation. He says that we no longer have that discount and that he’d speak with her.)

Coworker: “Hello? Yes, I’m the one who you spoke with. Yes, when I said $2XX, that was without tax.”

(I can hear the caller shouting, but can’t make out what she’s saying exactly.)

Coworker: “So yeah, it’ll be $3XX. with tax. Tax is 15% here.” *pause* “Do you still want to make the reservation? OK.”

(My coworker makes the reservation for her and hangs up.)

Me: “Did you tell her that it’ll be $3XX.XX? She didn’t believe me!”

Coworker: “Yeah. She still wants it.”

Me: “Lucky us. She sounded difficult to handle.”

(The caller didn’t even show up for her reservation and her credit card was declined anyway. What a waste of time she was! I hope she bothers some other hotel the next time.)