Unfiltered Story #204299

, , | Unfiltered | August 6, 2020

(I used to work in a food court of a popular retail store. People sometimes try to pay food with their EBT or SNAP card which is a federal funded program, however, most of our selections are not accepted by SNAP as our food is processed fast food. There is a button on the register to allow an item to be accepted for SNAP if the cashier believes it is SNAP worthy, but I rarely push that button in food avenue. A woman one day walks in and insists that she uses her SNAP card on an ICEE for her kid, which is a slurpee)

Woman: Don’t worry, I’ve done it at the other [retail store across town], they always let me do it. All you have to do is push the button that accepts items.

Me: (Plays dumb) What button? I can’t change anything. Only the machine decides if it’s okay or not.

(I am not letting this woman abuse her government funded money to buy her kid a sugary drink. That money is used for people who need it and she doesn’t *need* an ICEE.)

Woman: (Gets really angry) I do it all the time at the other store!

Me: But ma’am, no such button exists here.

Woman: Are you new?

Me: (Hate it when people who don’t get their way would believe it’s because I am new) I’ve worked here for five years, I know our policy AND the governments policy. If it doesn’t accept it, it doesn’t accept it. Maybe it works on the registers over there, but not here.

(Finally, I let her try it, but as the soon as my screen shows the ‘Were there any items missing for SNAP’ page, I quickly press next and show her the screen. The woman complains and I get my supervisor, hoping she forgets how SNAP works because she would just give the woman what she wants to have her stop complaining. My supervisor sees my payment screen and tells the woman there is nothing here about an acceptance button. My supervisor leaves.)

Woman: (Very angry)

Kid: (Starts crying)

Woman: See what you have done! It’s because of YOU he’s not getting an ICEE!

Me: (Silence, but holding my head up high)

(She gets an apple juice box, which is accepted by SNAP and leaves in a huff while yelling at me. While I was yelled at during the whole ordeal, I not only stood up for myself, but I didn’t allow her to abuse the SNAP card. People like her give people who have food stamps a bad name.)