Unfiltered Story #203922

, , | Unfiltered | August 5, 2020

*Phone rings at the pizza place where I am working the counter, I answer*
Me: (Pizza place), this is (my name) speaking, how can I help you?
Customer: I’d like to place an order for pick up.
Me; Certainly! What can I get you?
Customer: (Name of pizza sort of similar to something we have on the menu)
Me: Did you mean (name of pizza actually on menu)?
Customer: No! I saaaaid, (same name as last time.)
Me: I’m sorry, what’s on that?
Customer: Really?
Customer goes on to list ingredients to a pizza we do not have on the menu, but as we have a build-your-own option, I follow closely along and take it down as they say. As they seem agitated and are being short with me, I’m worried they are summarizing and not going to get all of what they want.
Me: So you want a pizza with (said ingredients,) right?
Customer: Yes! The (same named pizza)!
Me; Okay, miss, and I don’t mean to sound rude, but I think you may be ordering from our competitor’s menu, which is why I’m not recognizing the pizza. I will be happy to make it for you, just be sure to come to (our restaurant’s name) when you pick up!
Customer: Oh, yeah, maybe, whatever. So a (same pizza), and also the (competitor’s menu’s salad.)
Me: *already currently googling their menu and confirming she was indeed ordering off that menu* Sure thing! *Plugs in our restaurant’s equivalent of that salad, as we have the ingredients.* Your total will be $20.50, just give us about 20 minutes.
Customer: Okay. Wait. I’d also like an order of pepperoni roll-ups.
Me: I’m sorry, we don’t have those here. How about an order of cheesy garlic bread, with pepperoni?
Customer: What do you mean you don’t have them?
Me: I’m very sorry, but we don’t make them.
Customer: It’s on your menu.
Me: As I said, you are looking at our competitor’s menu.
Customer: No, it’s a (competitor’s name) menu. *laughs at something in the background, obviously carrying on several conversations at once*
Me: Okay, so it’ll be about 20 minutes! See you then!
Miraculously, a man came to the right place in about the right time to pick it up, and no mention of the appetizer was made, and we didn’t receive any follow up call. This level of annoying is about a 3 in my experience.