Unfiltered Story #202134

, | Unfiltered | August 1, 2020

(It is late in the morning and a customer shows up late for his appointment, the one he called in for this morning and got because we had an opening. He has two big dogs that are a little nervous, but not too bad)
Receptionist: ok, so that will be [insert service owner requested and pride for said service]. I just need you to sign here. Do you need them out at a certain time, or are they time sensitive at all?
Owner *while signing* Nope.
(We bathe the dogs and in other to get all dogs done in a timely manner, we bathe a group of dogs, dry them mostly, and then put them in a kennel dryer to air dry the fave or any spots the dogs don’t like the dryers on. We also put in dogs that are scared. One of the two was scared and had to be kenneled to dry the rest of the way. meanwhile, the owner walks in)
Owner: I’m here to pick up my dogs!
Receptionist: *after going through usual procedure and asking which dogs and if we had called the owner at all, etc* I’m sorry but it looks like your dogs are not done yet. One just needs his nails trimmed, and one is still drying. She was very scared for the dryer.
Owner: *suddenly very angry* THEY SHOULD BE DONE BY NOW! THIS IS RIDICULOUS! WHAT KIND OF EXCUSE ARE YOU PULLING THAT MY DOGS AREN’T READY YET!?
Receptionist: well, they are still drying. It well be another half hour. We can try drying [scared dog] again with the velocity dryer, but she was scared and we don’t want to stress her out.
Owner: NO! I WASN’T MY DOGS NOW! THIS IS TERRIBLE CUSTOMER SERVICE! DON’T YOU KNOW I HAVE A PARTY TO GO TO? I NEED MY DOGS RIGHT NOW! I HAVE TO GET TO MY PARTY!
(In the end he took his wet dogs to his very important party, and the only way to appease him was to give him a discount on his (already low priced and discounted) groom…)