Unfiltered Story #202132
(This happened to me during the first weeks at my new job, the conversation was in French so I translated it. An elderly lady comes in, so I greet her.)
Me: Hi! May I help you?
Customer: Yes, I would like those things for a tablet…
Me: A stylus?
Customer: No, no, those things to touch the tablet with, you use it instead of your finger…
Me: A stylus.
Customer: No, you can use it on a tablet…
Me: … It looks like a pen but to use on a tablet or a phone or anything with a touchscreen?
Customer: YES! Exactly!
(I show her some of the products we have.)
Customer: Yes, that is exactly what I wanted! What is it called?
Me: A stylus.
(As I know she will argue, I show her on the packaging where it is written in both French and English. She looks at it for a moment.)
Customer: Really? That does not sound right, it must be a bad translation, those English people are so weird sometimes. It has to have a real name.
Me: …Who knows…
(I do not want to argue so I just go to the register so she can pay and so I can go back to what I was doing.)
Me: Thank you, have a nice day!
Customer: Thank you, you too. I will go home and try to find out how it is really called. Stylus cannot be right.
(She gets out still going on about it and I look at my boss, telling her what just happened from the beggining.)
Boss: Get used to it, some people will never believe you even if you show them all the proofs in the world.
Me: Seriously?..
(She goes on to tell me some of the stuff she encountered through the years. Since that time, that kind of things happened so often that I just go on as if nothing happens.)
Question of the Week
Have you ever served a bad customer who got what they deserved?