Unfiltered Story #201393

I’m serving a customer at the counter when I hear a crash. I look up to see a glass vase broken on the floor, and an elderly woman standing beside it, the other customers are far enough away that none of them could knocked it over. Assuming it was an accident, another staff member heads over to sort everything out. Although policy is for people to pay for items they break, we frequently waive the cost of accidentally broken objects, which we would have done here. The woman takes one look at the approaching staff member, issues a loud ‘I didn’t do it, it wasn’t me!’ and hurries out the door.
Later, the other staff members and I couldn’t believe the complete lack of personal responsibility this woman held herself to, all over a mistake that she wouldn’t have even had to pay for!