Unfiltered Story #201356

, , | Unfiltered | July 22, 2020

I work at a restaurant that offers food for takeout and meal deals everyday. It was Veterans Day, a day where we offer a free meal for all active military and veterans all day. This particular Veterans Day also happened to be on a Friday. My coworker and I are working take-out this particular night when the phone rings.

Coworker: “Thank you for calling (Restaurant Name), how can I help you? (It’s muffled on the phone, but I hear a woman’s voice on the other end.) We are on a 45 to 50 minute wait right now.”

It’s normal for people to call and ask about our wait times on Friday and Saturday, so I think nothing of it till my coworker speaks again (Note: we’re not allowed to do call ahead seating and we don’t do reservations at this location, especially on this day when we are serving service men and women and we’re up to our ears in everything): “I’m sorry, we don’t do reservations or call ahead seating. We’re having our annual Veterans Day special today which is why we’re on a 45 to 50 minute wait.”

(The woman talks again, this time a little more insistent)

Coworker: No, I’m sorry. You can’t put your name on the list, then have a friend show up to save your spot. You’ll have to come in with your party and wait like everyone else.”

Another exchange, then my coworker says: “I’m sorry. We’re on the 45 to 50 minute wait still. If you still wish to dine here you’ll have to wait for a table.”

The woman on the other end spoke and I caught: “Even for a group of 15 people?!”

Coworker: “Yes, even for a group of 15 people.”

My coworker wished her a goodnight and the customer hung up.

Me: “Was that what I think it was?”

Coworker: “Yes!”

Me: “What did she think was going to happen? The fact that it’s Friday alone should have been a hint that we were busy.”

(I don’t know if she ever showed up with her group of 15, but I do know we didn’t slow down till 10pm that night!)

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