Unfiltered Story #201330

, , , | Unfiltered | July 21, 2020

I am called to deal with a customer who has been shouting at an employee. She is demanding a refund on a phone which she claims ‘just broke’; the damage has obviously been caused by her dropping the phone from some height.

Customer: I can’t believe how rude your staff was to me! I just want my phone fixed and he accused me of being on drugs?
Me: He accused you of being on drugs?
Customer: Yes, he said I was “Getting high!”

English is not my employee’s first language; he thinks ‘Getting high’ is the opposite of ‘Calming down’. I explain this to the customer and tell her that it will only cost £10 to fix her phone. She accepted this, though still insists that her phone was damaged by evil gremlins.