Unfiltered Story #201324

, , , | Unfiltered | July 20, 2020

I manage a small family bakery- our specialty is old fashioned hand made pie. The 3 days before Thanksgiving are our “Black Days” 3 days of 12 hours and lines out the door all day. The whole building is tiny and we make/bake as much as we can as fast as we can- so everything is first come first server and we do not take orders.
This makes for some interesting phone calls
My standard polite response is
“I am sorry ma’am/ we do not take orders or hold pies- we do not have the space to store them. You have to come stand in line, it moves fast and you get a chance to make some new friends”
Phone calls do not get to me unless the customer will not take no for an answer- since my girls know that I am not the most polite person or suffer fools

Cust #1 “You have to take my order, I want 3 pies and I refuse to stand in your long line, don’t you know rich people hate to stand in line”
Me: if you are that rich I am sure you have an assistant or maid who could do it for you
Cust # 2 “You know your lines are too long- who would stand in line for pie? Take my order or I will never come there again”
Me: Great have a nice day- the 100 other people in line will have more pie
Cust #3 “The owner always takes my order, he does it all the time and you have to do now- I am too important to stand in line”
Me: Sir- our original owner died last year, thank you for the reminder that he never cared how important people were just that they got the best pie

My favorite by far was a few years ago
Cust- This is JaZe and Beyonce tour manager- they are in town for Thanksgiving with her parents and the “Star” wants to surprise her mom with a pie”
(B’s mom is a very nice lady who does in fact come in for pie during the year)
Me: “I am sorry sir we do not take orders or hold pies- we do not have the space to store them. You have to come stand in line, it moves fast and you get a chance to make some new friends”
Cust- You don’t understand, these are STARS! STARS do not stand in line- STARS get special treatment! STARS get whatever they want, when they want! And these STARS want some of your pie! do you know what they could do for your business?
Me: Well the STARS should have thought ahead and send an assistant to stand in line early this morning. Thank you but we already make as much as we can we really don’t need any endorsements. Please tell Ms B’s mom that T the manager said hello and we will see her later in the year. <click>