Unfiltered Story #201310

, , | Unfiltered | July 20, 2020

We received a ticket from a user stating:
“My password has expired, can you please resend me a link so I can access [system] thanks.”.

Immediately below the request is a FWD’d email from our SelfService system:
“Dear [Name], Your password will expire on Today 03:44 PM. So, please change your domain password as soon as possible. You can use our new SelfService portal, http://password.[domain].com ~ [Company] IT”

Umm!? Maybe read your own email you submitted?! :-P