Unfiltered Story #201290

, | Unfiltered | July 19, 2020

(I work in a grocery store that is located in popular mall. The department I work in is considered part of the deli and I’m responsible for making pizzas. We sell slices and whole pizzas, and we are located on the end of the grocery store facing into the mall food court. We are surprisingly really popular for a grocery store pizza place. A well known difficult customer orders a pizza from my new co-worker while I was on break. I make his pizza because I know how difficult he can be, when he comes back to pick up his pizza this ensues…)

Me: “Hey, here’s your pizza. Enjoy! Did you need any plates or napkins?”

Customer: *opens pizza box to check pizza* “Yes, I’ll take 4 plates.”

*I give him his plates and start to serve other customers, until around 15 minutes later he returns*

Me: “Is there something I can help you with?”

Customer: “Yes. The chicken on my pizza is raw!”

Me: “I’m sorry sir, but that’s impossible. Our chicken is precooked before its sent to us. We don’t use any raw meat on any of our pizzas.”

Customer: “It’s raw. What can you do for me?”

Me: “It’s most definitely not raw. I can make you a new pizza if you want, it will take 15 minutes. But if you order chicken on your pizza, it will be the exact same as the pizza you currently have.”

Customer: “Well, I don’t want to wait.”

Me: “So, would you like a refund?”

Customer: “No. I want a pizza. My kids only eat your pizza. I choose not to go anywhere else in the food court.”

Me: “So, are you fine with waiting for a new pizza?”

Customer: “No!”

Me: “I honestly cannot help you then.”

Customer: ” I want my damn pizza!”

(At this point I’m just so frustrated with this customer that I call for the store manager to come and help with the situation.)

Manager: “What seems to be the problem here?”

Customer: “My children love your pizza, I buy from here all the time. But, today the chicken on my pizza is raw.”

Manager: “No, it’s not. Our chicken for the pizza comes precooked in a bag. We don’t use raw toppings. So, we can offer you a new pizza if you want to wait. Or we can refund you.”

Customer: “I just want pizza that isn’t raw!”

(I show the manager the customers pizza to show him how nicely it was made)

Manager: “Wow, there’s actually nothing wrong with that pizza. If anything you should be more than happy with it. There’s more than the required amount of chicken on there! So I recommend just taking your pizza.”

Customer: “Ok. Fine.” *takes his pizza and leaves*

Manager: “he’s not getting anything for free, that’s all he wants.”

(He still orders often, never gives me a hard time anymore thankfully!)