Unfiltered Story #200614

(I work late shifts on weekends at my local grocer. A lady walks in looking for milk.)
Customer: Hi, can I ask you a question?
Me: Of course!
Customer: I see you guys are out of the half-gallon 2% milks of your guy’s name brand, can you check to see if you have any in the back?
(I go back and check. There aren’t any of the brand she wants, but there are some of the more expensive brand.)
Me: I’m sorry, ma’am, we are out of the brand you like. We do have the other brand. Would you like that, or do you want a rain check?
Customer: No, I want that brand, and I live far away, so I need them now…
Me: Ok, I’ll see what I can do.
Customer: Oh, also, I need 6 of the half gallons.
Me: Oh! Well, since we are out of the half gallons, you could get three of the one gallon containers. It would be the same amount of milk.
Customer: No, I need the half gallons, I dont want it to spoil.
Me: Ok, well, we are out of the half gallons. The best we can do at this point is give you a rain check.
Customer: No, I need it now. Can’t you just give me the other brand for the price of the brand I want?
Me: No, ma’am, because the brand you want is cheaper. The company would lose money.
Customer: But I’m a customer, I should be able to do this.
Me: I’m sorry ma’am, there isn’t much I can do. Let me go talk to my manager, see what he says.
(I get a manager to back me on this, who says the same thing.)
Customer: I would get the gallon size, but I only live with my husband and I don’t want it to spoil.
Manager: I’m sorry ma’am, there isn’t anything we can do to get you the half gallons. We could only get you the three gallons.
Customer: No, that’s quite alright. You will hear about this, though!
(The customer storms off and leaves)