Unfiltered Story #200596

, , , | Unfiltered | July 11, 2020

Customer calls in and nothing comes up under the phone number she called on, so I try to probe her for more info.
Me: Can I have the first and last name of the customer you are calling about today

Caller: John Smith
(Wasn’t John Smith but it was a extremely common name which yielded many results in the system)
Me: OK I have a lot of customers with that name, can I get the address of the customer?
Caller: I don’t know, but will you please just listen to my problem?
Me: I would love to help you but in order to get the most accurate information I have to have an account pulled up. Do you have the phone number of the customer?
Caller: No! Seriously why can’t you just listen?
Me: Again I’d love to help you but I don’t have an account to associate with so until I get more information there’s not much I can do.
Caller: BUT YOU ARE CHARGING MY CARD AND I DONT WANT YOU TO ANYMORE!!!
Me: I definitely understand and want to help but I have many John Smith’s in my system and to make sure I am making the proper changes I need more information about the customer you are calling about.
Caller: OH F**** YOU I’LL JUST CANCEL IT
and the caller hangs up.
I don’t know what baffled me more, the fact someone would give payment information for someone without knowing any more than their name, or how she expected me to find the account!