Unfiltered Story #199921

The associate at customer service has just paged me to answer a call that was for jewelry since half of our callers don’t choose the extension option when calling and just say what department they want when the reach the customer service desk. I answer the phone and say my usual speech.
Me: Thank you for calling Store Name this is My Name in jewelry. How can assist you today?
Customer: Can I talk to you about toys?
Me: I’m sorry can you repeat that. Did you say toys?
Customer: Yes, I want to speak with someone in toys.
Me: Okay let me transfer you.
I’m not sure how she thought I was toys but first, she didn’t choose the toys extension and had to tell the customer service associate she wanted jewelry. Then she heard me say I worked in jewelry and still thought that was correct?