Unfiltered Story #199865

Me: “Thank you for calling [Company]. How can I help you?”
Customer: “We are flying from [City in Russia] to Amsterdam. Is it, like, in Holland?”
Me:”Yes, it is”
Customer: “Then we are going to the Hague. I heard it is, like, in the Netherlands. We have to get a visa to the Netherlands, right?”
Me: “Exactly”
Customer: “Won’t we have problems with arriving in Holland on the Netherlands visa? I know it’s all Shengen, but my friend once wasn’t allowed entering Germany because he had a Spanish visa ”
Me: “Umm… Holland and the Netherlands are the same country. Just different names”
Customer: “I understand, but… are you sure border guards let me go from Holland to the Netherlands?”
Me (sigh): “I’m 100% sure there’s no border between the two.

(Finally, I schedule an appointment with the Embassy for her and send her a confirmation letter from their site. She calls back after that)

Customer: “Are you trying to fool me? I can read English! Your letter says I am going to Deutsch Embassy! I want a visa to the Netherlands, not to Germany!”
Me: “Deutsch? Do you mean Dutch?”
Customer : “So… Am I going to the Embassy of Denmark?”