Unfiltered Story #199829

, , | Unfiltered | July 1, 2020

(I work in a call center for a major health insurance company. Basically I’m the jack-ass you call and yell at when your lab work wasn’t paid for. When a call comes in, if the caller has entered their member ID when prompted by the phone system, we get a little pop-up with their name and a general description of what they’re calling about. A call comes through, and I greet the caller as I always do:)

Me: “Thank you for calling [Insurance Company], my name is [name]. Do I have the pleasure of speaking with [Name from the screen pop]?”

Caller: “I don’t like that greeting, I’m going to call back.”


(I’m pretty sure he had to call back more than once, considering in our training for the job, we are all taught the same standardized greeting…)