Unfiltered Story #199829

, , | Unfiltered | July 1, 2020

(I work in a call center for a major health insurance company. Basically I’m the jack-ass you call and yell at when your lab work wasn’t paid for. When a call comes in, if the caller has entered their member ID when prompted by the phone system, we get a little pop-up with their name and a general description of what they’re calling about. A call comes through, and I greet the caller as I always do:)

Me: “Thank you for calling [Insurance Company], my name is [name]. Do I have the pleasure of speaking with [Name from the screen pop]?”

Caller: “I don’t like that greeting, I’m going to call back.”

*click*

(I’m pretty sure he had to call back more than once, considering in our training for the job, we are all taught the same standardized greeting…)