Unfiltered Story #198696

I work at Burger King and we currently have a deal where you get 2 Whopper meals for $10. Knowing some customers say they want two of the deals but only want the two meals not four, I always clarify. But then this happens.

Customer: I want two of the 2 for $10 deal you have going on.

Me: Ok so then you wanted 4 meals total, correct?

Customer: Yes.

After handing her the cups for all four meals, she tells me she only wanted two meals. I had to have my manager issue her a refund in the middle of lunch rush.

Moral of the story, make sure you’re listening to the person who is taking your order.