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1980 Was Twenty Years Ago And That’s What We’re Sticking With

, , , , | Right | June 12, 2021

Me: “Thank you for calling [Mortgage Company]. My name is [My Name]. How can I help you today?”

Customer: “I just have a simple question for you. I would like to know when my loan will be paid off.”

Me: “Certainly, ma’am, I can definitely take a look into when your loan should be paid off.”

I collect the necessary info to pull up her loan.

Me: “Okay, ma’am, I have your loan pulled up here in front of me and it looks like your projected maturity date is October 2040, which is wonderful considering it was originally 2042; you’ve shortened it two years!”

Customer:What?! How can it be 2040?! This is a thirty-year loan! How do I still have thirty years?!”

Me: *Slightly confused* “Yes, ma’am, you do have a thirty-year loan. It was opened in 2012. It is now 2020. You have paid ten years off your loan so far.”

Customer: “2040 is in thirty years! You guys are scamming me! Something is not right and I’m very upset. Someone will fix this right now!”

Me: “Ma’am, I’m sorry that you are upset, but 2040 is in twenty years, and you are right on track on paying off your loan, even paid ahead.”

Customer: “What are you talking about?! What year is it, then, huh? Do you not know math? What year is it?” 

Me: “It’s 2020, ma’am.”

There’s an awkward silence, and I assume she is now doing the math.

Customer: “Oh. Oh, you’re right. Well, good.”

Me: “Any other concerns I can address for you today?” 

Customer: “No.” *Quickly hangs up*