Unfiltered Story #197523

, , | Unfiltered | June 21, 2020

(I manage a fast food restaurant in busy shopping area that includes a few other fast food places. This customer was obviously confused about which drive-thru they pulled into. For this instance I’m covering drive-thru while an employee is taking a break)

Me: Thank you for choosing (restaurant #1)! How can I help you today?

Customer: I want a 12 piece bucket with mashed potatoes and Mac and cheese

Me: I’m sorry, sir. This is (restaurant #1). We don’t serve that here.

Customer: What the **** are you talking about? What kind of b******* (restaurant #2) doesn’t serve a bucket of chicken and sides!?

Me: I’m sorry, sir, but this isn’t (restaurant #2), this is (restaurant #1).

At this point the customer pulls up to the window. I open the window to speak with him. Before I can even get a word out:

Customer: I’ve never been treated with so much disrespect at (restaurant #2) before. I want to speak to the manager.

Me: Well, I’m the store manager, is there something I can do for you?

Customer: I don’t want to talk to you! I’m going to call corporate! What’s your name, and what’s the number?

Me: Well, my name is (my name), but I don’t know the number you need. You’re welcome to go across the street and ask them though. (I point across the highway where (restaurant #2) is clearly visible.)

Customer: Never mind! I’ll just Google it. I’m sure they won’t appreciate your bad attitude.

The customer speeds away, never to be heard from again. I did call (restaurant #2) to give them a heads up about it though. We had a good laugh.