Unfiltered Story #197473

, , | Unfiltered | June 18, 2020

(The Restaurant I work at specializes in serving smoked meat, burgers, and salads. All of the items on our menu are made fresh and on average take at least 5-10 minutes to prepare, when we’re not slammed by a rush. We also have a gourmet soda station which we’ve set up at our drive through window. Due to the time it takes to prepare our food, we do not take meal orders through our drive through window. We use it only to sell our drinks, which we clearly state using a sign underneath the window.
One day, a man drove up to the window, with the intent to purchase one of our large meals. My female coworker happened to be the one to answer his request.)

Customer: But this is a drive through window, restaurants always sell food out of drive-through windows.

Co-worker: I’m sorry sir, but we can’t serve food out of this window. It would hold up the line both outside, and in the restaurant.

Customer: If that’s the case, then why don’t you have any signs up that say that?

Co-worker: (refrains from pointing out that there is in fact one underneath the window) I’m very sorry sir, but if you’d like to order a meal, please park and come inside.

(The Customer proceeded to tell her off on the way the restaurant was designed and how it was confusing before parking and coming inside. In the time between when he left the window, and entered the restaurant, my co-worker related the story of the man to me, and explained how long it took her to actually get him to listen to her and to come inside. I laughed and gave her my condolences for her having to deal with someone like that, then proceeded to walk back to the kitchen to continue washing some dishes. A couple of minutes later, I noticed a man was hanging around the side entrance of the kitchen, right outside of where I was washing the dishes. I looked at my kitchen coworkers, who all shrugged, and then walked out to talk to what looked like a concerned customer.)

Me: Can I help you?

Customer: Yeah, I wanted to talk to you about the drive through window.

(I realized that this was the customer that my coworker was talking to earlier)

Customer: It’s ridiculous that you have a drive through window, but refuse to sell food out of it, I mean, it just doesn’t make sense.

Me: I’m sorry to hear about your confusion sir, but as we’re not a fast food restaurant, we simply cannot keep up with orders from both the window, and the front register.

Customer: Then you should put up a sign!

(This was my favorite part)

Customer: To an adult mind like mine, I think that when there’s a drive through window, I can order food through it. (He kept shaking his head and smiling, as if I were some naieve kid that didn’t understand anything)

(He continued to explain how with his superior intellect, as I was obviously a high school student, he was justified with his confusion about the window, and continued ranting about it for another five minutes. I apologized for the umpteenth time and returned to the kitchen. Me and the rest of the staff had a great laugh about him and his “adult mind” getting confused.)