Unfiltered Story #197445
(I work in a large outdoor goods retail store, and am the “hardgoods” supervisor – tents, sleeping bags, gear, etc. I am also female; usually this isn’t a problem. On this day, I saw a man walk in the door and head towards the sleeping bags. He promptly disappears as I am walking over to greet him. I find him lying down in one of the display tents, on top of a sleeping bag/mat combo.)
Me: Oh there you are! I was wondering where you went… you just disappeared over here.
Customer: What can you tell me about this? (gestures wildly)
Me: I’m sorry; I don’t understand… do you mean the mat, the sleeping bag, or the tent?
Customer: What am I doing here?
Me: Looks like product testing! Are you comfy?
Customer: What do you know about this?
Me: I know lots! What do you want to know about?
Customer: Well, tell me what you know. How much can you know? Is it your first day, or your second?
Me: Hahaha, I’m actually the supervisor for the hardgoods area!
Customer: you do what? What do you do? Do you know anything about this stuff?
Me: Yes, I know lots, what do you want to know about? (thinking: I already asked you this).
Customer: what do you do?
Me: I’M THE MANAGER.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.