Unfiltered Story #196236

, , , , | Unfiltered | June 12, 2020

It was close to the end of the day on a Saturday so the place was packed. I was the manager on the floor and I had two associates helping customers as well. There was roughly 12-15 customers shopping and we had to quickly go from customer to customer, making sure everyone was being helped sufficiently. I saw a woman pushing a shopping cart with two very loud screaming children, trying to find a size. I approached and asked if there was anything I could help her find. She asked where my 34Cs were, because she was buying a gift for her neice. I told her she had to be more specific, since everything comes in that size. After going back and forth for about 10 minutes, she picks a couple items and asks me to help her find a different size now, for her sister. Another 10 minutes later I started noticing a line up at the cash desk so I told my customer that I would be back momentarily. I was ringing through a customer when I heard a strange noise. I looked up and my customer was waving her hand at one of my coworkers and hissing. My coworker was in the middle of helping another customer so she didn’t make a move to help the one hissing at the back. Then my customer started yelling “Hello??” to me as I was in the middle of a transaction. So I held up a finger and said “one minute ma’am”. Finally the woman came to me with her cart of screaming children and four bras that she wanted to buy as gifts for her neice and sister. She told me I had been very rude to her by not assisting her when she needed help and that I should not be paid for today because I was rude to a customer. I apologized and told her I can only help one customer at a time. As she was paying for her purchase her cell phone rang so she answered it and proceeded to ignore me while I was trying to take payment. Finally we completed the transaction and she walked out still on the phone. In Canada (as it is with most countries) it is very rude to not offer a thank you at the end of a transaction. The next day I saw her and her husband and two loud children come into the store and talk to one of my newer associates. I heard my associate tell her that she would have to talk to the manager and pointed to me. The woman came up to the cash desk, seeming to not recognize me, and put one of the bras on the counter and said she wanted to exchange it. I looked at it and it had a large brown stain on the front of it. I asked what had happened and she said it was like that when she bought it. I laughed and said no ma’am it was not like this when I sold it to you last night. I would not have sold an item that had a large stain on it. She told me it wasn’t her size either and didn’t fit. I told her that’s because this one was for her sister. She said she wanted an exchange for a clean one because she can’t send it all the way to her sister in Africa if its dirty. I told her I was sorry but I couldn’t do the exchange since the item was in perfect condition when I sold it to her. I suggested she try washing it. Once she realized I wasn’t going to back down she turned and yelled to her husband that was standing outside the store and said that I wasn’t going to do the exchange, and seemed pretty upset about it. They yelled to each back and forth for a few moments and she eventually left. Once she left my coworkers and I had a good chuckle and even the other customers who witnessed the interaction had a good laugh.