Unfiltered Story #195003

A customer comes to the store explaining they are struggling to order online, our customers services have sent her a new password and her user name. I write down her details and ask her to type them in.
Me ‘if you just type your username and password into the boxes’
Customer ‘is the J a capital’
Me ‘yes all of the letters are capitals’
Customer ‘how do i know if I typed a capital 5 or not’