Unfiltered Story #194941

, , | Unfiltered | May 26, 2020

So I work at a movie theater over the summer, and we have a strict policy against free refills for our annual bucket (it only costs $4 to fill it every time compared to buying a $9 large bag). Anyways we have tons of banners all around the concessions area, and signs that explain that bags are the only things that get free refills (besides drinks). We also have the main concession stand where you pay for everything then go maybe 10 feet to a counter where you fill your drinks and a worker fills up your bag of popcorn. Anyways this is an exchange that recently happened.

Customer *storms over to the concession area with her bucket* Um, is she right?
Me: I’m sorry?
Customer: That lady over there at popcorn said I had to pay to fill my bucket up!
Me: Yes ma’am that’s always been our policy.
Customer: This is outrageous! I’ve come to this theater since it opened and I’ve never been charged for a refill! *she storms off and I think nothing of it*
*10 minutes later, the lady has stormed back up to the counter and is now talking to another one of my coworkers*
Customer: This is ridiculous! And this will be the last time I come to this theater!
Coworker: Ma’am we have signs in front of both stands, and a giant banner when you walk in that says you have to pay for a refill.
Customer: *obviously didn’t like that* WELL YOU NEED TO REWORD THESE SIGNS BECAUSE IT SAYS ALL POPCORN SIZES GET FREE REFILLS!!!
Coworker: No ma’am it says all popcorn bags.
(My manger had over heard the whole thing and so he steps in and points out where it says POPCORN BAGS)
Customer: WELL I’M GOING TO THE OTHER THEATER!
Manger: I’m sure that ______ theater would love to have your business ma’am. Have a nice day.
Customer: *in disbelief that he said that* I’M SURE THEY WILL TO! *she cusses us under her breathe before finally returning to her movie leaving all of us laughing since customers like this usually happen at least once a week*