Unfiltered Story #194883
Taste Testing
[I work as a barista in a large Coffee Shop chain that has a location in a busy local mall. Customers are expected to pick up their drink based on the type of drink they ordered–i.e. large latte with vanilla. It is a busy Saturday and there are customers lined up to order drinks and customers lined up to pick up their drinks. I am making drinks as fast as I can, yelling out the type of drink as loudly as I can. It can be a bit stressful as customers crowd up to the counter watching you intently as you make drinks.]
Me: I have a [size-specific-fancy-espresso beverage-#1]!
[Two women, Customer #1 and Customer #2, surge forward. Customer #1 gets to the counter first and grabs the drink; Customer #2 looks confused.]
Customer #1: [takes a sip of Size-specific-fancy-espresso-
Me: Uh, that’s because it is a [Size-specific-fancy-espresso-
Customer #2: I think that is what I ordered.
Customer #1: Oh. Well, I ordered [specific-fancy-espresso-
Me: Yep, and I am just finishing it right now. [Finishes drink. And hands it to her.] Here it is.
Customer #1: [Before taking the drink I just finished for her. To Customer #2 as she hands the other woman the wrong beverage, that it is now obvious was ordered by Customer #2.] I just took a sip. [Customer #1 takes her drink and walks away.]
[Customer #2 and I stare at each other.]
Me: [I reach out to take the cup from Customer #2]. Um, let me make that for you again.
Question of the Week
Have you ever served a bad customer who got what they deserved?
