Unfiltered Story #194461

(I work at a department store which is part of a larger company. There is a credit card that can be used at all three sister stores, but due to merchandise reasons, we cannot take back each other’s items.)

Customer: Hello, I have a return. *hands me a bag of items*
Me: Was there anything wrong with them? *opens the bag to notice that the items came from one of our sister stores* I’m sorry, ma’am, but these items are from [sister store]. We can’t return these here. It’s a merchandise issue.
Customer: When did that start? I’ve done it here before.
Me *thinking she’s confused*: As far as I know, that’s always been the case. We certainly haven’t been able to do that in the year I’ve been here.

*if looks could kill, I would be dead right now*

Customer: I don’t think you know what you’re talking about. I worked at [my store] last year, and we could do returns from [sister store] then!
Me: Errrm. Let me get you my coordinator. [Coworker]!
Coworker: Yes? What’s the problem?
Customer: I want to return these items, but this cashier says that you can’t do them.
Coworker: That’s right, ma’am. We’re part of the same company, but we can’t return these items due to merchandise issues. You’ll have to go back to [sister store] to do the return.

*The customer glares at both of us and silently leaves the store.*

Me *confused*: She said that she worked here last year, and we did returns from [sister store] then.
Coworker: *laughs* I’ve been here for six years now, and in that time she has not worked here, nor have we done returns from [sister store]. They can’t return [our store] items, either.
Me: Yeah, I was pretty sure she was lying. I just didn’t want to call her out on it…