Unfiltered Story #194459

(I work at a very low volume burger restaurant. The owners don’t tend to go all out for our restaurant since they also own a much more successful, well known restaurant in the same town. The food is very good and every employee loves working there and therefore gives great service. Our credit card systems are slightly outdated, and therefore can’t process any credit cards with an expiration date past 2020. There is a sign clearly stating this at the very front of the store, and if a customer doesn’t have another form of payment, there is an ATM right across the parking lot that we ask them to use. We always pay the fee for them and keep their ID until they return.)

Customer: *hands me the check with the card sticking out.

(I immediately notice that the card won’t work, because it’s the same type of card I have and they’re always too new)
Me: Excuse me ma’am, do you know the expiration date of your card?

Customer: The expiration date? *looks at card* -/-/2021.

Me: I’m very sorry ma’am but our credit card systems are a bit older and we are unable to take cards with an expiration date past the year 2020. Do you happen to have another card or possibly some cash on you?

Customer: Are you serious right now?

Me: Unfortunately I am, I’m very sorry. Do you have another form of payment?

Customer: *obviously annoyed and becoming rude* No, I don’t. What do you expect me to do about this?

Me: We will need to keep your ID here and ask you to go across the lot to the ATM.

Customer: This is bull****! Im not doing that. You should tell people this before they eat!

Me: I’m sorry ma’am, there is actually a sign right there *points at sign in front of door* stating so. Would you like to speak to my manager?

Customer: Yes!

(I go and get my manager, who goes over to talk to her)

Manager: I’m sorry ma’am, I understand this is incredibly frustrating–

Customer: You need to have a sign stating that you can’t take these cards!

Manager: We do, it is right in front of the door. I apologize for the inconvenience, we will pay you the fee for using another bank’s ATM, and take seven dollars off your check. (Her checks total was only 16 dollars and some change.) I’ll need to keep your ID here.

Customer: This is ridiculous! *hands ID to my manager and storms out to the bank*

(A few minutes later she comes back to pay and my manager has change ready for her.)

Customer: I’m never coming back here! This is bull***! Does —- still own this place??

Manager: Yes he does.

Customer: I’m going to talk to him about this! I can’t believe you are making your customers do this! *Storms out without giving me a tip at all, and forgetting her ID completely.*

Us: I hope she does talk to —-, maybe he will listen to her, because he sure hasn’t listened to us about it!

(I understand it’s frustrating, but we’ve never had anyone react that way about the situation! I just hope maybe the owner will finally realize that it’s a problem!)