Unfiltered Story #194387

, , | Unfiltered | May 17, 2020

(I used to work as the computer maintenance guy on a small IT store that offer maintenance and user support. This dude come in carrying a toy notebook, one of those made of multicolored plastic. Just for reference, back in the day I was fresh from IT tech school and just 17 years old.)

[Customer] My son’s notebook stopped working.
[Me] Mmm… *looking at the toy* Have you changed the batteries?
[Customer] *rage instantly skyrocketing* OF COURSE I HAVE, I’M NOT STUPID!
[Me] *holding myself* Sir, please calm down. Just asking because this isn’t a real computer, it’s just a toy.
[Customer] DON’T PLAY F**** GAMES WITH ME, KID! I KNOW A D*** COMPUTER WHEN I SEE ONE, I WORK WITH COMPUTERS SINCE BEFORE YOU WERE BORN! NOW FIX IT!

I take a glance to my boss, who’s currently placing some components on our stands. He just nods at me, understanding what I was about to do and allowing me to.

[Me] Sir, first of all, this is just a toy. You would notice that just by looking at the [Toy brand] logo here. *I proceed to open the batteries cover* Second, if you indeed have changed the batteries, why are the contacts all corroded and fused with them? Third, I have been studying computers since before your kid was born, which should be less than 8 years ago, judging by the bite marks all over this toy.
[Customer] THIS IS A F***** OUTRAGE! I WANT TO TALK TO YOUR MANAGER RIGHT NOW!
[Boss] *comes over* Hello, what seems to be the issue here?
[Customer] YOUR EMPLOYEE IS A D*** SMARTASS! HE’S MAKING FUN OF ME AND TRYING TO F*** ME OVER!
[Boss]] I see…
[Customer] I WANT HIM OUT OF THIS JOB RIGHT F***** NOW!
[Boss] I see what you are trying to do, and this isn’t going to work. You are a terrible customer who don’t listen and don’t have a slightest glimpse of manners. Please get out of my store.

The man made a noise pretty much like a bull getting ready to charge against someone, grabbed the toy and left, ranting. My boss landed his hand on my shoulder and I felt it like a true compliment on customer handling.

[Me] Have a nice day!
[Boss] Ha. Good one. Now… back to work.