Unfiltered Story #193989

, , | Unfiltered | May 14, 2020

(I work as a host at a popular chain restaurant. We have very busy weekends, and as a result, usually have a rather long waitlist, which can reach 30-40 minutes during peak hours. As a result, we often try to compromise with larger groups so we can seat more efficiently without having to skip around on the list. On this particular day, a larger group came in just as we’d seated several smaller groups, and we didn’t foresee being able to push adjacent tables together for them for at least another 15-20 minutes. This is the exchange the head of that group had with one of my co-workers.)

Co-worker: Sir? We wanted to ask if your group would be okay with being split between a few booths. They’re right next to each other. If so, we’d be able to seat you right now. Otherwise, it will probably be a few more minutes.

Customer: A booth? Like with the little walls around it?

Co-worker: Yes, sir.

Customer: Oh. No, we don’t want that.

(With this noted, we continue to move down the list and seat smaller groups in those available booths. A minute later, the head of the larger group approaches our host stand.)

Customer: Hey, what’s with this? I was here first and now I’m getting skipped over. You have tables available and I’m not getting seated!

Co-worker: Sir, we don’t have a table large enough to seat your party at this time. We’re working on getting two tables we can push together.

(He grumbles and goes back to his seat. Not sure why he thought we weren’t going to seat those open tables he didn’t want.)