Unfiltered Story #193925

, , | Unfiltered | May 10, 2020

I was working in the window, unfortunately trying to get a big order together. The lady who was waiting for her food was waiting on some speciality drinks, which were about to come up. I hear a loud honking, not once, but twice; coming from the window. Looking over I expecting to see the lady ready to scream at me, she instead is looking out her passenger window. I go on over once I have the drinks, passing them over, she tells me, “That lady says you made he order wrong.” Looking on over now to see who she’s talking about I see a middle-aged woman sitting in her car glaring at me through this woman’s SUV yelling things as she looks about ready to throw the sandwiches in her hand through the woman’s car.
I apologize to the woman at my window, and wait for her to move to try and hear what the lady in the other car is yelling. Unfortunately for her there was a long line of cars, none of which wanted to wait, as the next car pulled up making it impossible to hear the lady who is still glaring at me, waving the two sandwiches for me to see. I have to try and shout to her, “I can’t understand what you’re saying. Can you please pull up to a drive thru speaker so we can help you?”
She proceeds to look like she’s fuming with anger now, yelling something I can’t hear. I tell my floor manager in advance there is an angry lady, coming to a speaker, who apparently got the wrong food. My manger apparently knew who it was and was in a frenzy to help get the lady’s food out to her. Next ting I know, our back-cash girl is coming up to the front holding her headset out for someone one to take, “I don’t know what is wrong with this lady, but all she’s been doing is cursing at me.” I tell my floor manager that it’s probably the lady who was honking at me from the second window.
My manger takes the headset, but within those few moments the lady and pulled away from the speaker, and proceeded to the first window, claiming we should all be fired and many other curse words I don’t like to use.
To make things even more aggravating, the lady, instead of pulling to the second window, where I was at, waiting with her food, decided to pull off into a parking spot and call out district manager to try and tell him just how terrible we were.
My floor manager, however went out to the car after figuring out where she went, and delivered her food, profusely apologizing. To this day I still don’t understand why my floor manager did what she did, when this by far was one of the rudest, and most obscene customers I’ve ever met.