Unfiltered Story #193823

, , , | Unfiltered | May 5, 2020

(I’m just getting into work when my coworker, who is scheduled out when I get in, is explaining to me that the woman on kiosk 2 wants a DVD and 400 pictures printed. The woman then stands up with her phone to her ear and stares at us.)

Coworker 1: (to me) I think she needs help.

Me: (to customer): What can I do for you?

Customer: I just picked all the pictures I wanted but, it’s asking me to crop them.

Me: Yep! Depending on the size of your picture, it will have to crop it. I recommend manually cropping them though, auto-crop will randomly select it and you may not get a good picture.

Customer: But, I don’t want to crop it. I want my whole picture.

Me: I’m sorry, unfortunately you have to crop it to a 4×6 size. It depends too, on how large the picture itself is.

Customer: (she notices my other coworker walking by to help a customer) I don’t want your help, I want his!

(So I leave to let coworker #2 help her. He ends up calling over coworker #1 to assist him in explaining why we have to crop photos because she didn’t believe him either. She says she’ll get her prints done somewhere else but, will still get a DVD. They help her get it ordered and I’m currently working on getting it burned. She keeps standing at my counter asking how long it will be every couple of minutes. It’s over a thousand pictures that I have to burn to the DVD. Which takes about 10 minutes. She decides to leave a get a few more things. Her DVD is done, coworker 1 has gone home and coworker 3 has come in for the day.)

Customer: Can I pay for my other stuff here too?

Me: Absolutely!

Customer: I need to check this DVD to make sure all my pictures are on it before I pay for it.

Me: Of course! Go right ahead!

(She goes over to the kiosks but, notices the one she was using is now being used by another customer, all but one kiosk is being used. However she doesn’t want to use that one.)

Customer: All the other cashiers tell me to check the DVD but, YOU! Do you have computers behind your counter I can use to check this?

Me: I’m sorry, we do, but customers aren’t allowed behind the counter. I could check the DVD for you but, I’m not sure what all the pictures you wanted on there were.

Customer: This is absolutely ridiculous! This is the worst customer service I’ve experienced! Get me a manager so I can talk to them about it! (So I call a manager over; she says she’ll be a minute. So the customer decides to call her husband:) “Hi. Yeah so I just experienced the WORST customer service in my life! We’re never shopping here again. I’ll tell you all about it when I get home!”

(The manager comes over and talks to the woman who says “I know it’s not their fault I have to crop photos but, I’m 40 years old and have never had to do this before!” She bashes me for being a horrible person and demands to be compensated. The manager goes away from the customer to make a phone call to another manager to ask her opinion on what to do, I walk over to ask if I could talk to her after. The manager tells me that they’re giving the woman her $5.99 DVD for free and a $10 gift card and says she’ll meet with me after to hear out my side. After the woman left, coworker 2 says to me “Why did she complain about you?! You did nothing wrong!”. When the manager comes back, coworker 2 & 3, and I all explained what really happened. She believed us and apparently the woman is a frequent complainer for ridiculous things.)

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