Unfiltered Story #193821

, , | Unfiltered | May 5, 2020

A customer ordered a high-end, boutique amplifier for his guitar. The amp can be purchased as is, or ordered with an optional deluxe padded carry case (which is kind of expensive, but it’s boutique gear). The customer ordered both.

When we ship the amp and case as a package, we unpack the amp, and then put the amp inside the carry bag, and the whole deal inside the amp’s box, so we’re only shipping one package instead of two. A few days later…

Customer: “I’m calling because I’d like to return the carry bag.”
Me: “I’m sorry you had trouble with it. Is there something wrong with the bag? A faulty zipper, or a tear in the fabric or something? We can get you a replacement right away.”
Customer: “No, I just want a refund, because the amp doesn’t fit in it.”
Me: (Pauses) “Wait… the amp doesn’t fit into the custom case that’s made specifically for it?”
Customer: “Nope.”
Me: “So… the bag… that we shipped to you ON your new amp… doesn’t fit… on your new amp?”
Customer: “No, it’s too small.”
Me: “Just to be clear: we shipped the bag ON the amp. And you’re telling me that the bag is too small to fit THE AMP IT WAS ON when you received it?”
Customer: “Yes, and I’d like to return it for a refund.”
Me: (Dumbfounded pause) “Umm, okay. Let me get you a return authorization.”

(At this point, there was clearly no arguing with a demonstrably stupid person. Perhaps he just didn’t like the bag, thought it was overpriced, whatever.)