Unfiltered Story #193761

, , , | Unfiltered | May 3, 2020

[I work at the jewelry counter of a well known grocery store. Often I replace batteries for customers’ watches. Most stores do things differently but there is a rule most of us follow. We are not allowed to work on watches that are not purchased at our store. Some of us will work on them if we feel comfortable with it, usually if they’re cheap, but we must inform the customers that we are not liable if we scratch or break it.

I had just finished helping a customer find the right battery for her car remote, something we are not allowed to really work on but I walked her through it. As I check her out, an older gentleman walks up.]

Me: Hi there! Do you need assistance or just looking?

Customer: I need you to put a battery in this watch.

[I look at the watch and spot the brand name that is not ours. The back is one that I know I have trouble with, often unable to get them off without cutting my fingers on our knife-like tools. There are also fragile decorations on the outer rim that my watch press would break]

Me: I’m sorry, sir. I’m unable to work on this watch.

Customer: Why the hell not?

Me: I’m sorry. It is store policy. We are not to work on any watches that aren’t ones we sell.

Customer: That’s bullshit. I’ve gotten it fixed before!

Me: I can’t control what my coworkers do. I’ll try to remind them in the future, but we cannot. I also need to ask you not to swear, as there are small children right next to you. [I gesture to the previous customer, who was still there, with her two little girls. No older than ten.]

Customer: Don’t be so damn self righteous. They’ve probably heard it all before.

Me: That’s not up for you to decide. This is a family store and there is no need for you to swear around kids, or at me. Have a wonderful day!

[The entire time I use only my sugary sweet retail voice. I know it makes many mad, because I also use that voice to talk to little babies. At this point the female customer and her kids walked off, obviously not wanting to see much more confrontation. I’m already walking around the counter, having other duties to attend to.]

Customer: I’ve been dealing with self righteous people like you my whole career!

Me: That’s great, sir. I’m sorry I couldn’t help you. Have a good day. [I walk off to the shoe/accessory department, where I see the family again]

Me: I am so sorry for earlier, I hope this didn’t ruin your day!

[Fortunately, she was fine. She thanked me for trying to at least defend the kids, because they did not like hearing people get upset or swear. While talking and helping her find other items, I see the older gentleman walking around the aisles. It seemed he was complaining to anyone that would listen, gesturing towards me angrily. I just smiled and waved and he stormed off.]