Unfiltered Story #193745

, , | Unfiltered | May 2, 2020

[On a phone call with a patron.]
Patron: I’d like to know the phone number for (Local Landscaping Company).
Me: Just a moment, I’ll look for that. [Finds it easily, tells patron the number.]
Patron: Okay, what about the address?”
Me: [Gives address.]
Patron: [Repeats back what I gave him.] Do you know what the company used to be called?
Me: Let me check [finds their ‘About Us’ page, it lists the former name.] Okay, (Local Landscaping Company) used to be called (Former Name).
Patron: But what’s it called now?
Me: …